Support

INLINE Technologies provides the full-scale support of their software products. The customers can involve our experts and engineers to periodical monitoring and optimization of a system. To guarantee the support for B&CC Bill-Master, INLINE Technologies employs our network laboratory that meets all contemporary standards of telecom equipment and is one of the best among telecom system integrators in Russia.

Guarantees and support

After the system commissioning, customers can address to the technical support service in one of the following modes: "8 working hours, 7 days per week" (8x7) and "24 working hours, 7 days per week" (24x7). The support includes:

• consulting services by phone and email;
• on-site support;
• remote configuration;
• system adjustment and re-development according to additional customer requirements.

Modeling, testing, and deployment

The solution under development is subject to extensive modelling and testing in the laboratory environment. This process involves participation of experienced team of engineers and developers that guarantees proper operation of the system and reduces the time required for system deployment at the customer's facilities.

Additionally, the deployment services include obligatory training of a personnel to operate B&CC Bill-Master (for two customer representatives).