In order to provide communication with remote subdivisions of a company there are actively used telecoms operators services. Upon request of a company an operator can conclude a service level agreement (SLA). SLA allows to shift companys risks to telecoms operators. However operators do not offer their customers means of monitoring and reporting on obligations, taken under SLA. That is why it is often impossible to prove operators guilt and get compensatory payments for low service quality.

Such poor state of things allows operators to provide low quality services without cost reduction, and companies, which use their services, lose their customers and profit.

The system Qualitymaster.Enterprise is a solution for corporate customers, which allows to control quality of telecommunication services, provided by telecoms operators.

Qualitymaster.Enterprise provides collection of information about the quality of communication services, specified in SLA, and their display in the form of reports and diagrams.

First of all, this solution can be interesting to:

  • companies of financial sector (banks, insurance companies), retail trading (supermarket chains, auto sales centers), companies with multidivisional structure and sales offices;
  • public institutions (tax bodies, bodies of power, defense ministry, federal protective service), which actively use services of telecoms operators.

Qualitymaster.Enterprise solution represents a light variant of Qualitymaster, . "Qualitymaster.Enterprise" system, which was created especially for telecoms operators. Qualitymaster.Enterprise allows to clearly define area of responsibility between a telecoms operator and a service receiver.

Advantages of the system Qualitymaster.Enterprise

Todays market has quite a wide range of service quality control systems, but Qualitymaster.Enterprise is the only system oriented to quality of telecommunication services, which combines measuring tools of communication services quality control and means of centralized SLA reports management to define areas of responsibility of a telecoms operator and a customer-company.

Nowadays the leading financial institutions and governmental bodies choose Qualitymaster.Enterprise due to unique advantages, this system provides:

  • Flexibility and scalability of the industrial level. The system Qualitymaster.Enterprise is the leader in supporting of industrial standards and provision of industrial scalability. The system has standard components of common use, which ensure support of a wide range of hardware probes and agents, which are integrated in equipment and IT-systems of different manufacturers.
  • Integration with applications and business processes of a company. Qualitymaster.Enterprise was developed in accordance with the concept of service oriented architecture (SOA) and business process management (BPM). This gives flexible possibilities of integration of the system into an existing environment of a company at a minimum cost.
Tasks, which Qualitymaster.Enterprise solves

  • Fault location. In case of fault of one or several business applications in "Service Desk", the company needs to promptly find out on which side the problem cause is. Qualitymaster.Enterprise supports Demarcation Point Devices for demarcation of responsibility between an operator and a customer. When a network service quality becomes worse, an e-mail notification is sent to the telecoms operator support service and "Service Desk" of a company.
  • Periodical IT-services faults. An IT-service cannot find out true reasons of application faults due to unstable failures in the telecoms operator network. Qualitymaster.Enterprise contains full history of quality indexes of network service operation for a year, which allows companys specialists to effectively search failures.
  • Switching over to a standby channel. Customers have to buy services from several operators to reserve important communication channels. It is required to switch over to a standby channel in case of minimum decrease of connection quality (for example, during video conferences). Qualitymaster.Enterprise increases flexibility of mechanisms, which ensure switching between primary and standby channels using complex service quality control criteria, including according to time of the day.
  • Acknowledgment of right for compensation under SLA.. A customer cannot prove the fact of SLA breach without service quality control tools. Qualitymaster.Enterprise provides detailed reports on service quality in accordance with SLA.
  • IT-services quality control. The quality of IT-services is bound to the quality of network services. Qualitymaster.Enterprise supports probes, which allow to control operation of IT-services on the level of users application.
Key components of the system Qualitymaster.Enterprise

The Qualitymaster.Enterprise system is a fully preintegrated packaged solution, which can be adapted to existing infrastructure of a company at minimum costs.

Qualitymaster.Enterprise consist of several key elements:

  • Measuring probes. Qualitymaster.Enterprise supports more than 20 types of measurement hardware as well as software probes, which are built into network appliances and end-equipment. The system supports active and passive method of service control.
  • Mediation server. The system contains the module of data mediation, which provides probe control and collection of statistics. The mediation platform ensures high flexibility in terms of scalability of the system and reliability of message delivery from probes covering a wide geography of companys subdivisions.
  • Server-side management components. Components, which ensure execution of system processes, service quality monitoring, as well as event management. These components, which are fully developed on the basis of J2EE, determine advantages of Qualitymaster.Enterprise architecture, oriented to use of a common data model.
User interface

Qualitymaster.Enterprise allows users to control quality of communication services by way of Web-interface, quickly and accurately locate failures, detect unstable faults of network resources, promptly react to decrease of communication service quality.

User interface can be easily adapted to clients needs by adding required information and changing of its formats.

SLA reports

The system provides reports about service quality in accordance with SLA between a company and a telecoms operator. In case of SLA breach the system sends notifications to operators support service and companys ServiceDesk. Integration into the existing environment of a company.

Qualitymaster.Enterprise was developed taking into account, that any company already has incident management systems and established business-processes. That is why the system must be capable of easy integration into existing IT-environment of a company.

The basis of Qualitymaster.Enterprise integration is service oriented architecture (SOA) and open interfaces (WSDL/SOAP/XML). The system is integrated with well-known Incident Management systems.

Switch over to a standby channel

Existing network reservation mechanisms are oriented to complete service failure. Switch over from a primary channel to standby one happens in case package loss coefficient on the primary channel is close to 100%.

Qualitymaster.Enterprise ensures flexible traffic switch over from primary to standby routes. During video conferences the system controls quality indexes of transport network service and video conference communication service. Qualitymaster.Enterprise correlates package loss coefficient and delay in the network with the image quality. When during a video conference the quality of the primary communication channel becomes lower than the allowable level Qualitymaster.Enterprise performs traffic switchover to a standby route. Switching can be performed through a network management system, as well as interacting with network appliances directly.

Results of Qualitymaster.Enterprise implementation

Results of Qualitymaster.Enterprise implementation in a company allow to:

  • perform quick and accurate location of faults, notification of the operator about the problem by e-mail;
  • identify periodical failures of network services based on history data about service quality and request the operator to eliminate them;
  • promptly react to decrease of service quality, perform switching to standby routes according to such criteria as time, service quality, application type;
  • have documentary evidence of connection service quality and reasonably claim compensation and improvement of service quality;
  • IT-services quality control with relation to internal users of a company.